Privacy Policy
Last Updated: February 4, 2026
Creative Sparks (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide
- Contact Information: Name, email address, phone number, and business name when you fill out our contact form or request a quote
- Project Details: Information about your website requirements, business needs, and preferences
- Payment Information: Billing details required to process payments (handled securely through payment gateways)
- Communication Records: Emails, WhatsApp messages, and other correspondence related to your project
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referring website
- IP Address: Used for security and analytics purposes
- Cookies: Small files stored on your device to improve your browsing experience
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver the website design and development services you request
- Process payments and send invoices
- Communicate project updates and important information
- Improve our website and services
- Send occasional updates about our services (only with your consent)
- Comply with legal obligations
3. How We Protect Your Information
We implement appropriate security measures to protect your personal data:
- SSL encryption on our website
- Secure storage of client project files
- Limited access to personal data (only team members who need it)
- Regular security updates and monitoring
- Secure payment processing through trusted gateways (Razorpay, PayU)
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
4. Sharing Your Information
We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist in delivering our services (hosting providers, payment processors) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, property, or safety, or that of our clients
- With Your Consent: When you explicitly authorize us to share information
5. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve site performance
- Provide relevant content
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand visitor behavior (Google Analytics)
- Functional Cookies: Remember your preferences and settings
6. Third-Party Services
Our website may use the following third-party services that have their own privacy policies:
- Google Analytics: For website traffic analysis
- Razorpay/PayU: For payment processing
- WhatsApp: For customer communication
- Hosting Provider: For website hosting and data storage
We encourage you to review the privacy policies of these services.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Objection: Object to processing of your data for marketing purposes
- Portability: Request transfer of your data in a structured format
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain your personal data only for as long as necessary to:
- Provide the services you requested
- Comply with legal obligations
- Resolve disputes and enforce agreements
Project files and communication records are typically retained for 2 years after project completion. You may request earlier deletion by contacting us.
9. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Creative Sparks
Kottayam, Kerala, India
Website: creativesparks.in
We will respond to your request within 30 days.